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Things to Keep in Mind While Choosing A Tool for ABM

Updated: Sep 18, 2023

Choosing the right tool for Account-Based Marketing (ABM) is a critical decision that can significantly impact the success of your marketing efforts. To make an informed choice, you must align the tool with your ABM strategy and objectives.

This involves understanding the different ABM approaches and selecting a tool that complements your chosen approach, whether it's one-to-one, one-to-few, or one-to-many. Equally important is the tool's capability to handle data effectively. It should seamlessly integrate with your CRM and other systems, ensuring high-quality data that underpins ABM success.

Things to Keep in Mind While Choosing A Tool for ABM

Additionally, the tool should support precise account and contact targeting, offer robust personalization features, facilitate content management, and enable multi-channel engagement. Features like lead scoring and prioritization are also vital to focus efforts on high-potential accounts. In essence, the tool you select should be a strategic enabler that aligns seamlessly with your ABM goals, enhancing your ability to engage and convert target accounts effectively.

1. Data it should be able to track

When selecting an Account-Based Marketing (ABM) tool, it's crucial to consider the data it can track to support your campaigns effectively. Look for a tool that can capture and analyze the following types of data:

  • Account Data: The tool should allow you to track and manage data related to target accounts, including firmographic information, industry, company size, and key stakeholders.

  • Contact Data: It should enable you to maintain a comprehensive database of contacts within target accounts, including their roles, responsibilities, and contact information.

  • Engagement Data: The tool should track how prospects and leads interact with your content and campaigns, such as email opens, click-through rates, website visits, and social media interactions.

  • Intent Data: To gauge the interest of target accounts, the tool should provide insights into their online behavior, indicating what topics or products they are researching.

  • Campaign Performance Data: It should offer data on the performance of your ABM campaigns, including conversion rates, pipeline contribution, and ROI.

  • Integration Capabilities: Ensure the tool can seamlessly integrate with your CRM system and marketing automation platforms to consolidate and synchronize data across your tech stack.

2. Features required in the tool

To execute a successful ABM strategy, the chosen tool should offer a range of essential features. Consider these features while making your selection:

  • Account Segmentation: The tool should allow you to segment your target accounts based on various criteria, such as industry, location, and engagement level.

  • Personalization: Look for features that enable personalized communication with target accounts, including dynamic content and tailored messaging.

  • Lead Scoring: Effective lead scoring capabilities help identify high-potential accounts and prioritize them for sales outreach.

  • Multi-channel Engagement: Ensure the tool supports a variety of communication channels, including email, social media, and advertising, to engage with accounts across their preferred platforms.

  • Content Personalization: The tool should enable the customization of content and messages to resonate with specific accounts and personas.

  • Analytics and Reporting: Robust analytics features are vital for monitoring campaign performance, tracking conversions, and adjusting strategies as needed.

  • Account-Based Advertising: If applicable, look for tools that offer account-based advertising features, allowing you to target ads to specific accounts.

  • CRM Integration: Seamless integration with your CRM system ensures that sales and marketing teams have access to consistent and up-to-date data.

3. Metrics it should show for reporting purposes

To measure the success of your ABM efforts, the tool should provide comprehensive reporting metrics. These metrics should include:

  • Account Engagement: Track how engaged target accounts are with your content and campaigns, including opens, clicks, and responses.

  • Pipeline Contribution: Measure how ABM activities are contributing to your sales pipeline, including the number of opportunities and revenue generated.

  • Conversion Rates: Monitor conversion rates at each stage of the ABM funnel, from initial engagement to closed deals.

  • ROI: Calculate the return on investment for your ABM campaigns, comparing the cost of marketing efforts to the revenue generated.

  • Account Progression: Understand how accounts progress through the buying journey and identify potential bottlenecks.

  • Personalization Effectiveness: Assess the impact of personalization efforts on engagement and conversion rates.

  • Sales and Marketing Alignment: Measure the alignment between sales and marketing teams in terms of account targeting, lead handoff, and collaboration.

  • Account Health: Keep an eye on the health of target accounts, including changes in engagement and intent data.

Here are some other important things to keep in mind:

  1. Alignment with ABM Strategy: Ensure the tool aligns with your ABM strategy and objectives. Different ABM approaches, such as one-to-one, one-to-few, or one-to-many, may require different tool functionalities and features.

  2. Data Quality and Integration: Data is the foundation of ABM. Look for a tool that can integrate seamlessly with your existing CRM system and marketing automation platforms. It should also support data enrichment and cleansing to maintain accurate and up-to-date account and contact information.

  3. Account and Contact Targeting: The tool should enable precise targeting of accounts and contacts. It should allow you to build and manage a comprehensive list of target accounts and provide criteria for ideal customer profiles (ICPs).

  4. Personalization Capabilities: ABM relies heavily on personalization. The tool should facilitate personalized messaging and content delivery to individual accounts or specific segments within those accounts.

  5. Content Management: Consider how the tool helps you manage and deliver content that resonates with target accounts. It should support content personalization, dynamic content insertion, and content recommendations.

  6. Multi-Channel Engagement: ABM often involves multiple touchpoints. Ensure the tool supports a variety of communication channels, including email, social media, advertising, and direct mail.


Choosing an ABM tool that can track the right data, offers essential features, and provides robust reporting metrics will empower your organization to implement and optimize a successful ABM strategy effectively.


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